Shipping policy
KWOK YIN NG
Thank you for shopping with KWOK YIN NG. Specializing in trendy lifestyle and leather bag merchandise, our brand offers customer-focused global shipping solutions. We adhere to strict order handling and protective packaging standards to ensure every bag order is correctly fulfilled, fully safeguarded during transit, and delivered in prime condition within a reasonable logistics schedule.
1. Order Processing Time
Our fulfillment team processes all confirmed orders within 1-3 business days upon receiving your order confirmation, excluding weekends and local public holidays. During flash sales and peak shopping seasons, elevated order volumes may lead to extended processing periods. We will send proactive email alerts to notify you of any major shipping delays in advance.
2. Shipping Fees and Delivery Timeline
Shipping costs applicable to your purchase will be automatically computed and clearly displayed on the checkout page before payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery timeframes are estimated for reference only. Actual parcel arrival may be affected by courier operational delays, customs clearance procedures, harsh weather conditions, regional logistical limitations and official holiday closures.
3. Shipment Confirmation and Tracking Access
Once your bag order is dispatched from our Hong Kong warehouse, you will receive a shipment confirmation email that includes your exclusive tracking information and query links.
Tracking status and real-time logistics updates will typically become accessible for online viewing within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Address Accuracy Disclaimer
Customers are responsible for verifying the accuracy and full completeness of the delivery address when placing an order at checkout.
KWOK YIN NG shall not be held liable for misdelivery, undeliverable parcels or return shipments resulting from incorrect address details provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne solely by the buyer.
5. Lost & Damaged Parcel Handling
If your parcel is lost during cross-border transportation, please submit a support request to our service team within 7 days of your scheduled delivery date to initiate a logistics investigation.
If your bag products arrive with visible damage, defective components or torn packaging upon delivery, please contact us within 48 hours of receipt. You must provide clear original photos of damaged items and packaging for validation. Our team will review your case and resolve the matter efficiently.
6. Product Care & International Customs Terms
Each bag item is attached with professional care instructions for daily use, cleaning and storage. Customers shall follow these guidelines to maintain product quality and lifespan. KWOK YIN NG accepts no responsibility for damage caused by improper maintenance, unauthorized modification or incorrect product usage.
All international shipments may incur destination-specific import duties, customs taxes and clearance fees. These supplementary charges are the customer’s exclusive responsibility and are not included in product prices or standard shipping fees.
7. Contact Information
Should you have any questions or inquiries regarding this Shipping Policy and your order logistics, please reach out to us via the official contact details below:
Trade Name: KWOK YIN NG
Phone number: +852 9577 8003
Email: info@kalungman.shop
Physical address: Tong Chun Street; outside Chi Lin Buddhist Primary School, Tseung Kwan O, NT, Hong Kong SAR China